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U.S. Shipping Options & Costs
Standard Ground U.S. Shipping (2-8 business days)
U.S. orders will be shipped via UPS, FedEx, DHL, or U.S. Postal Service. Most packages arrive within 2-8 business days. (not a guaranteed service)
FREE for orders over $75.00
*Free shipping offer valid for orders shipping within the 48 contiguous states.
(The $75.00 total is calculated AFTER any promotion, coupon deductions, or gift wrap charges.)
$5.95 charge for orders under $75.00.
Express U.S. Shipping (2-3 business days guaranteed)
2-3 business days guaranteed. Signature required.
Excluding weekends. Not available to P.O. Boxes.
Starting at $10.95 depending on weight of shipment ordered.
Delivery Time
Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate.
Return Policy
In order to return merchandise, you must obtain an RMA number from our customer service department.
You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
RMA number
Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise
Please return the merchandise to: Fine Perfume store
105 serra way suite 223 Milpitas CA 95035
All returns must be shipped back to Fineperfumestore.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by Fineperfumestore.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to Fineperfumestore.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.
Cancel Your Order
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.
Phone 1 (408) 586-8676
Email: fineperfumes@sbcglobal.net
Claims
You must notify us within 15 days from the date of your order if you have not received your package. |
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